Frequently Asked Questions

COVID-19 Safety Procedures

All products are prepared in a clean and sanitary work environment. All products and orders are prepared by only Jina and Adam, both of whom regularly wash and sanitize their hands and are healthy.

When can I expect my order to ship and arrive? 

We do our very best to have orders processed and shipped within 5 to 7 business days of being placed, excluding made to order items. Delivery time will vary depending on your region and the shipping method chosen. Please note that turnaround times may be longer during launches of new collections and sales due to the high volume of orders received. 

Shipping includes tracking via Canada Post. Upon fulfillment of your order, your tracking number will be emailed to you. 

If you require a rush on your order, please leave us a note to the seller or send us an email with your order number and details.

See our shipping policy for more information.

Is local pickup/delivery available? 

Yes, there is an option at checkout. 

Do you ship internationally? 

We only offer shipping to Canada and the USA at this time.

See our shipping policy for more information.

Do you have any current discount codes?

We occasionally run sales. Follow along with us on Instagram at @solefulrugs for the latest updates on any active promotions.

Do you accept returns or exchanges?

Due to the handmade nature of our products, all items are final sale. However, if you have any questions or concerns about your order, please do not hesitate to contact us by email at solefulrugs@gmail.

See our refund policy for more information.

How do I clean my rug? 

If stains occur, gently spot clean with a small amount of detergent. Do not machine wash or dry. Keep your rug in a low traffic area for optimal life span.

What is the best way to get in touch with you? 

You can contact us via email at, or through our website's contact form. While we can also receive Direct Messages through Instagram, it is not our preferred method of communication. Please note that while we do our best to return each message within 24-48 hours, we may be slower to respond to any messages beyond regular business day hours. Thank you so much for your understanding!